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Privacy Policy

Plain English: We only see the plans and contact info you send us to complete your report. Payments go through Stripe. Hosting is on Netlify. Both are independent companies — we are not responsible for what they collect.

1. Who We Are

Title24Comply is a California-based Title 24 energy compliance service. We prepare CHEERS-registered, CEC-approved T24 reports statewide.
Emails: info@title24comply.com · support@title24comply.com · service@title24comply.com

2. What We Collect

Only what is necessary to complete your report:

Name & contact details — to communicate about your order and deliver your report
Project address — to identify your California climate zone
Architectural plans you submit by email — the only basis on which we can prepare your report
Project specifications — sq ft, HVAC type, foundation, water heating, building details

We collect nothing beyond what is needed. We do not sell, rent, or trade your data — ever.

3. How We Use It

Prepare and deliver your certified Title 24 compliance report
Communicate with you about your order and any revisions
Process your payment through Stripe (see Section 5)
Comply with California and federal legal requirements

4. Website Hosting — Netlify, Inc. (Third Party)

This site is hosted by Netlify, Inc. When you visit title24comply.com, Netlify's servers may automatically collect: IP address, browser type, device info, pages visited, referring URLs, and session data.

Disclaimer: Title24Comply is not responsible for the data collection, storage, or privacy practices of Netlify. This data is collected and controlled by Netlify independently. We have no access to or control over it.

Netlify privacy policy: netlify.com/privacy ↗

5. Payment Processing — Stripe, Inc. (Third Party)

All payments are processed by Stripe, Inc. — PCI-DSS Level 1 certified. You enter payment info directly into Stripe's secure system.

Title24Comply never sees your card number, CVV, or billing details
We do not store any payment credentials on our servers
Stripe handles all card data, fraud detection, and PCI compliance independently

Disclaimer: Title24Comply is not responsible for the data collection, storage, security practices, or privacy policies of Stripe. Your financial data is processed and governed entirely by Stripe. We have no access to your full payment details at any point in the transaction.

Stripe privacy: stripe.com/privacy ↗ · Stripe terms: stripe.com/legal ↗

6. Limitation of Liability — Third-Party Services

Title24Comply is not liable for any data breach, unauthorized access, data loss, or privacy violation that occurs at the infrastructure level of Netlify or at the payment processing level of Stripe. These are independent companies operating under their own security protocols and legal obligations. By using this website, you acknowledge that your interaction with these platforms is governed by their respective terms and privacy policies.

7. Your Architectural Plans

Your architectural plans — submitted by email after payment — are shared only with the certified energy consultant completing your report, for no other purpose. We do not license, resell, or use your files beyond direct report preparation.

8. California Privacy Rights (CCPA)

You have the right to know what data we hold, request deletion, and opt out of data sales. We do not sell data — already protected. To exercise CCPA rights email: info@title24comply.com. We respond within 45 days.

9. Google Analytics

We use Google Analytics 4 to understand how visitors use our site (pages viewed, time on site, button clicks). No personal project or payment information is sent to Google. Analytics data is anonymous and aggregated. You can opt out via Google Analytics Opt-out.

10. Changes to This Policy

Updates will be posted here with a revised date. We will not reduce your rights without clear notice.

Questions?

We're a small California business — your trust matters. Email us and we'll respond fast: info@title24comply.com

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